I’m always up for paying non-pirated content when the price is right and that’s the reason why I still subscribe to Netflix, Hulu Plus , amazon Video and even RedBox sometimes.
I thought Willow TV was one of the good business that finally found a way to feed the cricket starved North American south-Asians with a HD streaming for a fair price of 15$ per month. When my friends were watching pirated online streams of World Cup me and my friend paid 150$ to watch Cricket world Cup and believe me the picture clarity and the feeling of not pirating was gr8. I was happily boasting Willow TV to my friends and encouraging to shy away from pirated feeds which broke all the time, but today I’m recommending all my friends please not to give business to Willow TV and below is the reason.
I took up the monthly package for the 2012 India Australia One day series and got it extended for the Asia Cup series as well. Since there wasn’t any India series coming up in April I wrote back a mail to Willow to cancel my subscription and I got 2 mails from them one stating that 5$ has been charged for cancellation charge and other from CSR stating the same which is ridiculous.
When I request the reason for 5$ cancellation they point to flimsy terms of service which is never shown when a user signs up for the monthly package. Looks like this problem has been going on for a while and this unethical of Willow TV to punish users for canceling service when they have monopoly over cricket streams over North America. I’m not sure if I can file a complaint with Better Business Burea or even report unauthorized charges to my credit card company since it was my mistake not to read through the terms.
The least I could do is make a blog post and show the world how Willow TV treats their customer and hopefully this posts hits the first page of Google during searches.
So long Willow TV no more business from me and hopefully all my friends.